My order
General order FAQ
- Transaction Statuses and What They Mean
- How bank card transactions work
- Using Your Own Wallet Address
- Wallet Address Not Confirmed
- Authorization Hold
- Double Charged?!
Order failed reasons
- 3DS Authentication
- Do not honor/ card not accepted
- Insufficient Funds
- Invalid Transaction
- We cannot complete your order at this time.
Order completed but no coins/funds received
- Understanding the Blockchain ledger
- Blockchain Delays and Confirmations
- Ethereum Order Completed, Coins Not Received
- I accidentally sent Bitcoin Cash to a Bitcoin Wallet Address