My order
General order FAQ
- Transaction Statuses and What They Mean
- How bank card transactions work
- Using Your Own Wallet Address
- Wallet Address Not Confirmed
- Authorization holds
- How to buy more than one cryptocurrency
Order failed reasons
- 3DS Authentication
- Do not honor/card not accepted
- Insufficient Funds
- Invalid Transaction
- "We cannot complete your order at this time"
Order completed but no coins/funds received
- Understanding the Blockchain ledger
- Blockchain Delays and Confirmations
- Ethereum Order Completed, Coins Not Received