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  • New to crypto
    • Intro to coinmama
    • Cryptocurrency
    • Wallets
  • Get verified
    • What you need to know before verification
    • Getting verified for level 1
    • Getting verified for levels 2 & 3
    • Application decline reasons and troubleshooting
  • Buy & Sell
    • Buy
    • Sell
    • Fees & charges
  • My order
    • General order FAQ
    • Order failed reasons
    • Order completed but no coins/funds received
  • Account & Security
    • Can't log in?
    • Update your account details
    • Protect yourself online
  • Wallets

My order

General order FAQ

  • Transaction Statuses and What They Mean
  • How bank card transactions work
  • Wallet Address Not Confirmed
  • Authorization holds
  • How to buy more than one cryptocurrency
  • Order completed, what's next?
6 articles

Order failed reasons

  • 3DS Authentication
  • Do not honor/card not accepted
  • Insufficient Funds
  • Invalid Transaction
  • "We cannot complete your order at this time"
5 articles

Order completed but no coins/funds received

  • Understanding the Blockchain ledger
  • Blockchain Delays and Confirmations
  • Ethereum Order Completed, Coins Not Received
3 articles
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