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  • New to crypto
    • Intro to coinmama
    • Cryptocurrency
    • Wallets
  • Get verified
    • What you need to know before verification
    • Getting verified for level 1
    • Getting verified for levels 2 & 3
    • Application decline reasons and troubleshooting
  • Buy & Sell
    • Buy
    • Sell
    • Fees & charges
  • My order
    • General order FAQ
    • Order failed reasons
    • Order completed but no coins/funds received
  • Account & Security
    • Can't log in?
    • Update your account details
    • Protect yourself online
  • Affiliates

Get verified

What you need to know before verification

  • Confirm your email address
  • Account limits (buy & sell)
  • Sign up
  • Why we verify your account
  • Monthly order count limit
  • Third-party transactions
7 articles

Getting verified for level 1

  • Level 1 verification
  • Accepted documents and IDs
  • Accepted residence permits for verification
  • ID expiration date
  • ID number
  • Why can't I use my US passport for verification?
6 articles

Getting verified for levels 2 & 3

  • Level 2 verification
  • Level 3 verification
2 articles

Application decline reasons and troubleshooting

  • Unable to detect location
  • ID out of date or expired
  • Why we ask for a selfie
  • ID or Phone number already exists
  • Partial Photos of Requested Documents
  • How to take the perfect selfie
8 articles
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