Tech support scam

Have you been offered a tech support service or has someone reached out to you saying that there is a problem on your computer? Be careful! The majority of these services steal your information or charge you unfair amounts for not providing a legitimate service. We aren't associated with any tech companies and you should definitely not pay them in crypto! See also phishing attacks.

What to look out for:

  • If anyone reaches out to you (via email, phone, or other medium) claiming to be from Microsoft offering virus protection or to fix your computer/device and asks to be paid in Bitcoin.
  • If you are asked to give access to your device or are asked that your device be cloned.
  • Remote printer installation - you can do so yourself by looking up the instructions online and there is such service in existence that’s offered by major tech companies.  Know that an individual that uses this tactic may ask you to download software from legit sources in order to gain control of your computer.
  • Clickbait (download malicious software by clicking a seemingly innocent link), for example, a notification with tech support contact info that isn't real. Look for spelling mistakes and payment requests for offering remote support.

 

How to protect yourself:

  • Give anyone remote access to your cellular device or desktop: Whether it be through Anydesk, ThinVNC, or any other TeamViewer alternative, you should never give anyone access to your device, nor should you consent to letting anyone clone your device.
  • Know that legit tech companies will not charge you for remote assistance, especially not in cryptocurrencies “I see there's a virus, pay us in BTC to remove it.” 
  • Monitor your bank statement for transactions that you do not recognize
  • Do not give out any personal or banking information over the phone. If you receive an email or phone call from Microsoft, Google, or any other tech company, hang up the phone and call or email them. You can find contact information on the company's official site, and make sure to only contact these companies through official channels.

 

 

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