We've noticed a recent trend of individuals claiming to be Coinmama employees in an effort to gain the trust of and exploit others. It's important to always stay vigilant, and the tips below will help you understand what to look out for and verify if whoever contacted you is indeed a Coinmama employee.
- We do not have brokers, miners, account managers or sales agents.
- We do not offer support over the phone, nor do we partake in telemarketing of any sort.
- We do not have an inbound line, so if you're given a phone number by someone claiming to be a Coinmama employee, then it would be best to refrain from speaking with them.
- We do not communicate with our users via Whatsapp, and will never reach out to you via any social media platform out of the blue.
Sometimes we do reach out to our users via phone for very specific reasons, but if someone claiming to be a Coinmama employee calls you, here are a few things to keep in mind.
- We will never ask for login credentials or passwords.
- We will never ask for any of your payment details or sensitive personal data.
- We will never ask for remote access to your device.
If you've been contacted by a Coinmama employee and would like to verify that they really are who they say they are, try asking them something that only a Coinmama employee would know. For example, ask about your previous transactions; e.g. how many successfully completed orders you have, wallet addresses that you've used, etc. You can also ask about specifics in previous correspondences with firstname.lastname@example.org. Any legitimate Coinmama employee that reaches out to you should be able to check these details.
If you're not sure, feel free to send an email and ask us! Click here to open a new support request and ask if whoever reached out to you is indeed part of our team.