We may require you to upload different documents that require a signature during verification. Here's how to avoid unnecessary delays:
If the document has multiple pages, make sure that all pages are signed and dated.
The good-ol’-fashioned way, printing it out and signing it! Then, all you'll need to do is just upload the file via the verification tab in your Coinmama account.
In order to avoid unnecessary delays, make sure the text in the photo is clearly legible. Remember - if you can't read the text in the photo, then neither can we.
We can accept a digital signature as well, and here’s how to go about it:
- Download the file that's located in the email that you were sent, below our company logo.
- Open the folder that contains the file you just downloaded and click here. You can upload the file by either "dragging and dropping" it from the folder into the pink field, or by clicking the choose file button.
- Sign and date all pages
- Download a copy of the signed form
- Upload your signed copy via the verification tab in your Coinmama account.
We can only accept files in PDF, JPEG or PNG format.
Unable to upload or have other issues? Let us know!