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Unable to detect location

If we can't detect your location, or if we believe you're using a VPN, proxy, or tor browser, your verification application or order will be declined.

What it is

 A VPN (Virtual Private Network) reroutes your online activity through a server and hides it. It's kind of like going on incognito mode with your IP address instead of your browser.

A Proxy server acts as an intermediary between you and other websites, protecting your identity, and in both cases, they mask your location.

Why we don't allow VPNs/proxies/tor browsers

 In order to use Coinmama, you cannot be in a restricted country or US state, both when creating your account and when buying or selling cryptocurrency. (It's a regulations thing.) That means we need to know where you are, and where your computer is. So before you upload your documents, make sure your VPN or proxy is disabled, and that you're not using a Tor browser.

If you have a VPN or proxy active when you're trying to verify your account, your verification will be declined, and we'll ask you to try again with the VPN or proxy disabled.

Not sure if you're using a proxy? These links might help!
Detect if you're using a proxy
Detect if you're using tor

Disable your VPN/proxy

  • Smartphone users can disable a VPN in their WIFI settings.
  • PC users, please check the following link for more information.
  • IOS device users (iPhone, iPad, Mac), check the following link.


If you're using a cellular device, your application decline reason was "unable to detect location", and you are not using a VPN/proxy:  Try disabling your mobile data and connecting to a local wifi connection before uploading the requested files again.


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