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If we can't detect your location (or if we believe you're using a VPN, proxy, or tor browser), your Coinmama application/order will be declined.

What is a VPN/proxy?

A Virtual Private Network (VPN) reroutes your online activity through a server and hides it. It's kind of like going on incognito mode with your IP address instead of your browser.

A proxy server acts as an intermediary between you and other websites, protecting your identity. In both cases, they mask your location.

Why don't we allow these?

In order to use Coinmama, you cannot be in a restricted country or US state, both when creating your account and when buying or selling cryptocurrency. It's a regulations thing. That means we need to know where you are, and where your computer is. So before you upload your documents, make sure your VPN or proxy is disabled, and that you're not using a Tor browser.

If you have a VPN or proxy active when you're trying to verify your account, your verification will be declined, and we'll ask you to try again with the VPN or proxy disabled.

How to disable your VPN/proxy

  • Smartphone users can disable a VPN in their WIFI settings.
  • PC users, please check the following link for more information.
  • IOS device users (iPhone, iPad, Mac), check the following link.
If you weren't using a VPN/proxy on your mobile and your application was declined as we were "unable to detect location", please try disabling your mobile data and connect to a local wireless connection to re-submit the files.

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