Delete account

Information to know before

Since we are operating in a sector that is regulated under various global regulations, in certain circumstances, we are not able to delete your personal information. Including, after closing an account. We are legally required to retain it, under KYC and AML regulations. Furthermore, it is extremely important for us to record such information in order to protect compelling legitimate interests, in particular, detecting and preventing illegal or fraudulent activities.

This is aligned with our data protection responsibilities, in particular, the General Data Protection Regulations (“GDPR”), which recognizes that in some circumstances an organization should not exercise “right to be forgotten” requests (see under Article 17 of the GDPR).

This does not, in any way, derogate from our other data protection responsibilities, including ensuring that your personal information is only used for the purposes set out above and not for any other purpose

If you are unable to close or delete your account or would like further information, please contact our support team for assistance.


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