What to do?
While uploading your documents or entering your personal details, encountering an "ID/Phone number already exists" message means that you've likely already registered or created an account with us in the past.
If you received this message, try logging in with an alternative email address of yours and see if that solves the issue. If it doesn't, please contact our support team for further assistance.
If you received an error message that reads "Already have an account", then you already have an account with us that's registered under the same email address.