Seeing you at your best
As part of our account verification process, we ask users to upload a photograph of themselves holding the identification card they submitted plus a piece of paper on which today's date and "Coinmama" are handwritten.
Why we ask for this:
A photo of you holding your ID helps us keep your account safe and fight fraud - like Blockchain superheroes would do! But it also means that someone else can't steal your ID and use it on our platform.
If your account was declined due to the fact that you did not upload a selfie, then please upload the requested file through the verification form in your Coinmama account.
How to take a Coinmama selfie:
The easiest way to take a Coinmama selfie is with your smartphone. If you don't have a smartphone, or can't ask someone else to take the photograph for you, you can also try using a webcam. (Webcams often produce poor quality photos, so aim for natural lighting for optimal results.)
Need help taking your Coinmama selfie? Check out our tips for how to take the perfect selfie.