Chat with us, powered by LiveChat

Level 1 verification

As a regulated financial company, Coinmama needs to know more about you before you can make a purchase. It's not just us—any legitimate cryptocurrency provider will ask to verify your identity.

To get verified, you will need:

  • A government-issued ID (a non-US international passport, a driver’s license, or a national ID)
  • A piece of paper on which you've written "Coinmama" and today's date
  • A camera


1. Register your email address: You can do so by entering your email address in the white field on our homepage, then choose your password and the country that you will be placing your orders from.



After registering your email address, you'll be redirected to this page:


2. Enter your personal details: Your first name, middle name (optional), last name, date of birth, address, and gender. Once you're done, click next.


As there are more than 150,000 names in the United States alone, your middle name helps us verify it's really you! For example, let's say your name is Jennifer Elektra Smith. That helps us differentiate you from Jennifer Gamora Smith and Jennifer Mystique Smith. Similarly, if your name is Usain ThunderBolt, we'll know you're not the Usain Bolt. If you don't have a middle name, just leave the field blank!

3. Fill out your contact information: If you do not have a ZIP code, you can leave it blank.


Click here if you see the error message Phone number already exists.


4. Prepare your documents: Enter the details of your identification card, then click next.


If you are on desktop and would like to continue the process with your cell phone, click the blue button and scan the QR code:


Don't have a QR scanner? No worries! Click the link directly below the QR code.

 When you see the screen below, head to on your cellular device and login.


5. Take and upload a photo of the front of your ID, a photo of the back of your ID, and a selfie (or photograph of yourself) holding your ID and a piece of paper on which you've written “Coinmama” and today’s date.  Click here for tips on how to take the perfect selfie.



Make sure that all four corners of your ID are visible in the photo, and that the details on your ID are legible. Your ID doesn’t have to match your country of residence, but both your residence and your ID need to be in a country or US state we serve. For the full list of accepted IDs, click here.


5. Once you've taken each photo and have made sure that your photo follows the guidelines, click Looks good! 

You'll receive an email if the files were successfully uploaded, and your documents will then be reviewed by our compliance department. Once approved, you will be notified via email and can buy for up to 15,000 USD with a credit/debit card. 


Didn't receive an email saying that your documents were successfully uploaded? Click here for instructions on how to find missing Coinmama emails. If you still cannot locate the email, then it may be that you did not submit your documents correctly.

To learn more about account limitations, click here.


Was this article helpful?