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Place your order

You've just gotten verified, and the hard part is behind you. Follow these simple steps to create your first order, and you'll be the proud owner of cryptocurrency before you know it!

Place your order

    1. After logging in to your Coinmama account, click Buy Now, then choose what you would like to purchase and how much.

      Choose the crypto type and the fiat currency that you would like to pay in on the navy drop-down lists. Then, type the desired amount in the relevant field in the rightmost gray box. Alternatively, click on the package that you would like to purchase and click the orange Buy Now button once you've decided:

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      Note that the prices on our site include our fees and that additional fees may apply depending on your method of payment.
      If you would like to pay with a bank card, and in order to ensure that you have enough on your card to cover the 5% momentum fee, take the amount that you want to purchase and multiply by 1.05 - this is how much you will be charged for your order.
    2. Enter your wallet address

      If you don't yet have a wallet of your own, then check out ZenGo.
      Is our system not accepting your wallet address? Click here for more information. Otherwise, double-check your wallet address to make sure that you're not entering your private key by mistake.
      Make sure that you're entering a wallet address that only you have access to. If a wallet address was given to you by another individual, then it's not your wallet.

The next step will depend on whether you have Two-Factor Authentication (2FA) enabled on your account. If you would like to learn how to enable 2FA, please click here.

3. Verify your wallet address

If you have enabled 2FA on your Coinmama account, you will be required to enter a six-digit authentication code to verify the transaction and wallet address:

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You will need to open your authentication app on your mobile app to retrieve this code:

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After you have provided the authentication code, you will be directed to the Payment Method menu.

4. Choose your payment method

Note that there is a 5% momentum fee that is added onto your purchase amount for orders placed with this method of payment. For more information on our fees and charges, click here. Want to circumvent our momentum fee? Try a bank transfer!

  • Fill out your card details on the payment form and click Pay Now once you've finished:

    You may need to enter a 3D Secure code, sent to your phone by your bank or card issuer in order to complete the payment. You can read further about this here for VISA and here for MasterCard.

    The status of your order will then change to In Process, which means that it's being handled by one of our card processors. This usually takes a few seconds, but sometimes it may take a bit longer. If this is the case, it would be best to wait - Coinmama orders expire if they're not completed within 30 minutes, and you'll be able to see what the issue was once yours does. For more insight on order statuses and what they mean or more information on how credit card transactions work, click the links.

3. Choose your payment method

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Note that there is a 5% momentum fee that is added onto your purchase amount for non-bank transfer orders. For more information on our fees and charges, click here. Want to circumvent the express fee? Try a bank transfer!

    • Fill out your card details on the payment form and click Pay Now once you've finished:

       

      You may need to enter a 3D Secure code, sent to your phone by your bank or card issuer in order to complete the payment. You can read further about this here for VISA and here for MasterCard.

      The status of your order will then change to In Process, which means that it's being handled by one of our card processors. This usually takes a few seconds, but sometimes it may take a bit longer. If this is the case, it would be best to wait - Coinmama orders expire if they're not completed within 30 minutes, and you'll be able to see what the issue was once yours does. For more insight on order statuses and what they mean or more information on how credit card transactions work, click the links.

4. Verify your wallet address

Once your payment has been received, head over to your email inbox, read the message carefully and click the link in the wallet confirmation email if the information is correct. Once you have confirmed your wallet, we usually send the coins within 30 minutes, and you'll be able to see them as soon as the Blockchain has confirmed the transaction - this may take another 10 minutes or longer, depending on the amount of traffic on the Blockchain Network at the given time.

To read more about Blockchain confirmations and how they work, click here. To see the average confirmation time, check out this graph.

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