Updating personal details

Keep us updated

Change is part of life! If you'd like to change the personal details on your account, including your email address or phone number, please contact our support team directly and they'll help you with the change.

To change your email address: Send us the new address and attach a selfie or photo of yourself holding the following:

  • The ID with which you verified your account.
  • A piece of paper on which the old email address, new email address, "Coinmama," and today's date are written.


Why do we need a selfie? We send sensitive account information by email, so we want to know it's really you!

To change your phone number: Contact us with the new phone number and include the number of the ID you used to verify your account.

For all other changes: Contact us and we'll let you know if there's additional information we need.


Was this article helpful?