Chat with us, powered by LiveChat

Updating personal details

Change is part of life! If you'd like to change the personal details on your account, including your email address or phone number, please contact our support team directly and they'll be more than happy to assist.

To change your email address: Send us the new address and attach a selfie or photo of yourself holding the following:

  • The ID with which you verified your account.
  • A piece of paper on which the old email address, new email address, "Coinmama," and today's date are written.


Why do we need a selfie? We send sensitive account information by email, so we want to know it's really you!

To change your phone number: Contact us with the new phone number and include the number of the ID you used to verify your account.

For all other updates: Contact us and we'll let you know if there's additional documentation required to make the change.


Was this article helpful?