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Order completed, what's next?

Have you just bought or sold cryptocurrency? Hooray!!

Click the relevant tab below, depending on which type of order you placed to read about what happens next:

  1. Once your payment is approved, you will receive an email asking you to confirm your wallet address. If you placed your order using a bank transfer, then the confirmation link will be in the order summary email you received. All you'll need to do is to double-check that your wallet address is correct, then click the link in the email to confirm.
  2.  We will send your coins upon receipt of both your payment and your wallet confirmation. You'll be able to see the transaction on the Blockchain within about ten minutes. Once your transaction is on the Blockchain, it still needs to be verified by miners before you receive your coins. Usually, this process takes up to ten minutes, but if there's a lot of activity happening it can take longer. You can read more about Blockchain delays and confirmations here. Don't worry if the coins aren't in your wallet immediately—if they've appeared on the Blockchain, they're definitely on their way.
Is your wallet address incorrect? Please contact us immediately and do not click the confirmation link.
  1. Once you've sent your coins to the wallet address provided, you'll be able to see them on the Blockchain. It may take another ten minutes or so before they are confirmed by miners and received in our wallet. You can read more about Blockchain delays and confirmations here
  2. When your coins have been received, we'll transfer the fiat amount of your transaction to your bank account. It usually takes 1-2 business days for the funds to go through.
Keep an eye on your email inbox. We'll update you when we've received your coins and after we have initiated the transfer.


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