Chat with us, powered by LiveChat

My application was permanently declined

Limited access

Coinmama strives to serve as many customers as possible. However, we put your safety and the safety of our user accounts first. We take fraud seriously, and we verify the identity of every one of our users. If you tried to open an account with Coinmama and your application was permanently declined, it is probably for one of the following reasons:

  • We reviewed your data and uploaded documents but were unable to verify your identity.
  • We reviewed your application carefully and determined that it didn't meet our risk management standards.

At the end of the day... we want you to be a part of the Coinmama family, but we can't compromise on the above.

If your application was permanently declined, it's a decision that is unfortunately final, and we cannot disclose the reasons behind it. We hope you'll accept our heartfelt apology.

Was this article helpful?