Why we need a complete address 🏡
One of the most important factors in verifying a user’s account is providing a valid residential address.There are some addresses that cannot be accepted.
The point of collecting an acceptable address is so that we can verify the users billing location and so that we can match an address to the POR we receive when the user applies for tier 2.
We cannot accept the following addresses:
- Failed Address- Addresses that require clarification
- Incomplete addresses
- Public Address
- PO Box address
Failed Address 🌌
If a user address fails google maps authentification we will see a pink text box with the instruction 'Failed address-google maps search'
Clearing the failed address
- In order to clear the failed address, we click on the 'google maps search' link in the text block. The link will open in Google maps.
- Scenario 1- If the address is accurate the address will be found in Google maps and then we can clear the failed address by clicking the 'Clear Failed Address' button.
- Scenario 2- If the address is not accurate, Google will be unable to locate it and we will need to try and find it manually.
- Scenario 3- If we still can’t find the address, user needs to be declined with the reason “Address not found – clarify”.
TIP: Most of the time South Korean addresses are failed. In this case, we can ‘clear failed address’ without checking, but only if it seems legit. Otherwise, if it looks questionable, you need to check manually.
Incomplete address ⚡
Although we are obliged to collect the complete residential addresses from users and validate them, we only require complete addresses from the following countries:
- Western European Countries
- New Zealand
- United Kingdom
Commonly accepted Address Format
- House Number and Street Name
- Zip Code
Now, understand that address formats can vary by country, but we still need to collect an address that looks as complete as possible.
This means we don't need to ask for complete addresses from other countries. But we still need to make sure the address looks like real information.
Updating an Incomplete Address using the address that appears on an ID
- If we see a user provided an incomplete address, but the ID provided contains a fuller address we may update the address using the ID.
Israeli Incomplete addresses
- We need a complete address for Israeli addresses. Sometimes we receive applications where there are two of the same names in the place of the city and the street. In these cases, before we decline a user we need to check on Google maps if the address is a kibbutz or moshav and if there are streets there. If there are no streets there, we can approve. But if you find a more accurate address, we decline the user for “Address not complete”.
Address Contains only numbers
- If we receive an address that contains only numbers we can accept this only if we can confirm the address on google maps.
Public Address 📮🏪
If the user will need to provide an exact residential address if the user has a public address that includes substrings like a hotel, school, university, mall etc. We ask for an exact address and not the name of a public location and also for the user to explain, via email, why the address is a public place or hotel.
PO Box Address📦
We cannot accept PO Box numbers as an address as these are not residential addresses.
Tip: US users often provide PO Bix addresses, especially for rural areas. These cannot be accepted.
Many countries, especially Kenya, often provide a PO Box address in place of rural address descriptions.
PO Box Exceptions
We don't accept PO Box addresses unless they are from the following countries:
- Saudi Arabia
- The United Arab Emirates
These countries don't have full addresses and instead have only PO Box addresses or numbers of buildings. These are the same addresses that appear on the utility bill. Because they can be verified on the utility bill we can accept these addresses.
To see the more about address verification sites for certain countries please see the following article.