We have different treatment for users from these countries because their business carries great risk
When is a user high risk?
Users become high risk when they provide either a billing address from a high risk country or when they provide an ID issued by a high risk country. So a user might start out low risk with a low risk billing country but later provide an ID from a high risk country and become high risk.
- During the review for level 1, we see that the user’s billing address or issuing country of his ID is a high-risk country. This user is high-risk (will need KYC questionnaire for level 2).
- During the review for level 1, the user provided two IDs - one of them was issued by a high-risk country. As long as he provides at least one acceptable low-risk ID he will be regarded as a low-risk user.
- During the review for level 2, a low-risk user provides a second ID that was issued by a high-risk country. This user is high-risk and needs KYC questionnaire.
- During the review for level 2, a low-risk user provides 2 IDs - one of them was issued by a high-risk country. This user will be regarded as a low-risk user.
Unlike users from other countries, users from high risk countries need to provide different documents for tier 2. Basically, they will need to provide a KYC Questionnaire and SAD form for both tier 2 and again for tier 3. In contrast, low-risk users need to provide a KYC questionnaire only when applying for level 3. Please see below:
Reviewing the documents
When reviewing documents from high risk countries we need to make sure that the documents are of a high quality. If we find anything suspicious, we should act on it!