When US users are asked to provide an ID for tier 1 verification, they may provide a US passport or passport card.
We cannot accept these documents for tier 1 because we need to know which state he resides in. This way we can make sure they are in a supported US state were Coinmama is allowed to do business.
How do we handle these cases?
So, for tier 1, we need to request a state ID and a selfie with a state ID.
To do this we send the following decline reasons: