Confirming your address
When you place an order to buy cryptocurrency, you will receive an email with a link asking you to confirm your wallet address. Coinmama will not send your coins until you have confirmed the wallet address.
Note that coins sent to an incorrect wallet address cannot be retrieved, so always triple-check that the wallet address is correct before clicking the confirmation link.
Credit or debit card orders
You will receive the wallet confirmation email once your payment is approved.
Bank transfer orders
The wallet confirmation link will be part of the email containing your order details. You can confirm your wallet at any time.
If you cannot find the wallet confirmation email, try these tips or contact us and include the last four digits of the ID number you used to get verified and the wallet address you want the coins sent to.