It has come to our attention that an unknown group of people have made a business of misrepresenting exchanges by providing so-called phone support in those companies' names.
In short, customers are mislead to believe they are talking to phone support (for example) Coinmama, and will continue to provide all the financial and personal details required for the scammers to steal their money, coins, or both.
Above: one of countless examples of how scammers mislead customers.
To be clear, Coinmama does not provide phone support. If you're not sure, read our article on how to contact us.