On October 15, at around 12:18 PM GMT +3, an email titled "Securing your SegWit2x Bitcoins" was sent from email@example.com asking people to transfer their bitcoins to a specified wallet. This email was not sent by us, but by a someone impersonating Coinmama in an attempt to scam you. If you received this email, do not respond or send any of your coins. Coinmama is not a wallet and we do not store your coins, nor would we ever ask you to send them anywhere.
We still do not know who received this email but are putting this message out as a precaution while we investigate further. We will keep this article updated it as we learn more.